We understand this can already be a difficult time.
To be able to handle your request as quickly as possible, we need the following documents and/or pieces of information:
- policyholder’s name and policy number (if available)
- a copy of the policyholder’s death certificate or equivalent document issued in the policyholder’s country of passing
- a copy of your ID (passport or driving licence)
Please submit your documents using our online form. You can then either call us on 0333 014 6683 or include in the request the best time and number to call you.
We're here to help
We've got a team of UK-based experts ready to help. You can give them a call on 0333 0146 683.
Mon 9.00am - 5.30pm, Tues 9.00am - 5.30pm, Weds 9.00am - 5.30pm, Thurs 10.00am - 5.30pm, Fri 9.00am - 1.00pm, Sat Closed