We understand this can already be a difficult time. To be able to handle your request as quickly as possible, we need the following documents and/or pieces of information:
- policyholder’s name and policy number (if available)
- a copy of the policyholder’s death certificate or equivalent document issued in the policyholder’s country of passing
- a copy of your ID (passport or driving licence)
- SRA number if you’re a solicitor
- we may also ask to see a grant of probate or will of the policyholder that names the executor of their estate, so please have this at hand if available.
We'll also need you to include your name, email address and best contact number.
Please submit your documents using our online form.
We're here to help
We've got a team of UK-based experts ready to help. You can give them a call on 0333 0146 683.
Mon 9.00am - 5.30pm, Tues 9.00am - 5.30pm, Weds 9.00am - 5.30pm, Thurs 9.30am - 5.30pm, Fri 9.00am - 5.30pm, Sat 9.00am - 2.00pm