We understand this can already be a difficult time. To be able to handle your request as quickly as possible, we need the following documents and/or pieces of information:
- policyholder’s name and policy number (if available)
- a copy of the policyholder’s death certificate or equivalent document issued in the policyholder’s country of passing
- a copy of your ID (passport or driving licence)
- SRA number if you’re a solicitor
- we may also ask to see a grant of probate or will of the policyholder that names the executor of their estate, so please have this at hand if available.
Please submit your documents using our online form.