After you have entered your email address on our Sign in page, you'll be asked to select your preferred way to receive your MFA code.
Selecting 'Phone' will send a text code to your mobile device. If you have given us a landline as your primary number, depending on your provider, you may receive an automated phone call where the code is read out to you.
Selecting 'Email' will send a code to your email address.
Before a code is sent, you'll be asked to enter your password.
The code needs to be entered within 5 minutes of being sent. If this times out, select 'Log out to resend code' and try again.
If you don't receive your code, we may not have an up to date phone number for you. Please select 'Log out to resend code' and try again using Email as your MFA method. Don't forget to update your contact details once you are signed in.