We'll usually deal with complaints ourselves, but sometimes we'll need to pass them onto your insurer or one of our partners such as Premium Credit or our claims team.
This will only be done when your complaint relates to a process or decision that's made outside of Simply Business – and therefore we're unable to take any further action ourselves.
We'll make sure that you're made aware if this happens. After that, you'll receive a response from the third party within three working days of us referring your complaint on.
If you're unsure about the correct contact details for the team handling your complaint, please get in touch with us and we'll be happy to help.