If you don't agree with our decision, or if you don't get a response within eight weeks, you may be able to refer your complaint to the Financial Ombudsman Service (FOS).
The FOS will only review your complaint after we've given you a decision – but in most cases, we'll be able to solve the problem before it gets to this stage.
Further details on the FOS are available on their website.
You can contact the FOS:
by post – Financial Ombudsman Service Exchange, Tower Harbour, Exchange Square, London E14 9GE
by phone – 0300 123 9123