Complaints
Find out what happens if you need to make a complaint about your policy
- How can I make a complaint?
- I've made a complaint. When will I get a response?
- What happens if I've had a response to my complaint but I'm not happy with the outcome?
- I want to refer my complaint onto the Financial Ombudsman Service (FOS). How do I do this?
- You've passed my complaint onto a third party but I haven't heard anything since. What do I do?